Mautic Integrator for Sugar

Are you facing difficulties trying to coordinate efforts between marketing and sales? The Mautic Integrator for Sugar/SuiteCRM by eVolpe is the best solution that will help you solve this issue. TRY IT NOW FOR FREE!

Free 30 day trial

Try it Now

By clicking you consent to share your profile with the developer

#3027 - Not able to sync from Mautic to SuiteCRM

Closed Bug? created by aravinth 7 years ago

Followed the steps in your documentation. Integrated this plugin in Mautic and SuiteCRM.

When edit/add the contact in SuiteCRM then only contacts are synced. If I click Synchronize records with mautic nothing happen.

And also nothing happen when create contacts in Mautic.

Please guide us to solve this one.

eVolpe Consulting Group
7 years ago

Dear aravinth,

With regards to synchronizing records from Mautic: not all Mautic contacts are automatically synchronized to SuiteCRM. It is up to you to configure in Mautic which contacts will be pushed to SuiteCRM. You can for instance create a campaign that will push all contacts from given segment to SuiteCRM, or you might decide that all those contacts that have reached 100 points in Mautic are interesting enough to push them to SuiteCRM or even, you can create a landing page with form that uses the "push to integration" action. So there are a lot of possibilities to create a custom process.

If you done this than make sure that you have added all standard mautic jobs to crontab as well as our custom jobs * * * * * /YOUR_MAUTIC_INSTANCE_PATH/app/console mautic:evolpe:historyactivity * * * * * /YOUR_MAUTIC_INSTANCE_PATH/app/console mautic:evolpe:sync

As for SuiteCRM side. The action "Synchronize records with Mautic", since it may take some time, also utilize cron. In order to run Suite Schedulers, add the following line to the crontab file: * * * * * cd YOUR_SUITE_INSTANCE_PATH; php -f cron.php > /dev/null 2>&1

Best regards, eVolpe Support Team

reply
- aravinth
  7 years ago
  
  Here is the response in network when I click the "Synchronize records with Mautic"
  
  reply
- eVolpe Consulting Group
  7 years ago
  
  Hi aravinth,
  
  thanks for pointing it out, however you should not worry that it causes the system to work incorrectly as long as you can see that all contacts, leads and targets that have an email address are being sent to Mautic in the background. We will of course deal with this issue in the mean time.
  
  Best regards, eVolpe Support Team
  
  reply
- aravinth
  7 years ago
  
  Hi,
  
  What is the status of this one? Can you guide me to integrate this one. Till not able to sync contact from SuiteCRM to Mautic. Here is my skype ID : aravinth.aravin
  
  reply
- eVolpe Consulting Group
  7 years ago
  
  Hello,
  
  We can offer you remote session via skype or teamviewer with screen sharing. We will explain these cases. We can arrange it for tomorrow. Please reply directly to our email office@evolpe.com
  
  Best regards, eVolpe Support Team
  
  reply
- aravinth
  7 years ago
  
  Hi,
  
  Thanks for your reply. Sent an email to your mentioned id.
  
  Note*: I am available now also, if you are available we can do the session now or else we will discuss tomorrow.
  
  reply
aravinth
7 years ago

Hi,

Thanks for your reply,

Already added the SuiteCRM url in crontab. I am waiting for last one hours till the contacts are not synced from CRM to Mautic. SuiteCRM cron job working fine (Setup email sending in SuiteCRM workig fine)

Now I added those mautic jobs in crontab. I will check and let you know.

reply