by eVolpe Consulting Group

Are you facing difficulties trying to coordinate efforts between marketing and sales? The Mautic Integrator for Sugar/SuiteCRM by eVolpe is the best solution that will help you solve this issue. TRY IT NOW FOR FREE!

Free 30 day trial
Try it Now

By clicking you consent to share your profile with the developer

#3677 - LINK to generate access tokens in suiteCRM

Closed Bug? created by Reeta 6 years ago

Hi, I have tried generate token from the "SET CONNECTOR PROPERTIES". I have also add a API Credentials from mautic and set the Client/Consumer Key and Client/Consumer Secret in the suiteCRM, now I am getting the following error **EVERY **time I click on the Link field

The requested URL /mautic1/oauth/v2/authorize was not found on this server.

The URL generated via the link in my SuiteCRM Connector settings is

http://localhost/mautic1/oauth/v2/authorize?client_id=1_13iu2e1kikf4ks48gk88sccocgck84koswggwcgo840wwc8c8s&redirect_uri=http%3A%2F%2Flocalhost%2Fsuitecrm1%2Fmautic%2Fget_token&state=917a2776b1055094f5d8e1a1488e910c&scope=&response_type=code

Each time I have attempted to generate the token I have deleted the app/cache/prod folder. I have checked the API Credentials and API Settings in Mautic. I have checked the Consumer Key and Secret are correct

Does this module work with SuiteCRM as it's based on the Sugar 6 version?

Thanks for your time and patience and any assistance you can give me

  1. eVolpe_Consulting_Group-primary-contact member avatar

    Hi Reeta,

    We do test the integrator on SuiteCRM ( lately 7.9.9). It seems like there maybe some issue with server configuration. It would be probably best to shedule a Screen Sharing meeting to check out what the issue might be. We will contact you via e-mail to discuss the details further.

    Best Regards,

    eVolpe Support Team

  2. eVolpe_Consulting_Group-primary-contact member avatar

    In the meantime, please check out issue https://www.sugaroutfitters.com/support/mautic-sugarcrm-integrator/3540 and sollution described in last comment of mpeet1. It might be simmilar problem and relevant solution

    Best Regards,

    eVolpe Support Team

  3. Reeta member avatar

    Reeta

    6 years ago

    Hi, I have added $sugar_config['http_referer']['list'][0] = 'mauticsiteurl';

    $sugar_config['http_referer']['actions'] =array( 'index', 'ListView', 'DetailView', 'EditView', 'oauth', 'authorize', 'Authenticate', 'Login', 'SupportPortal', 'ConnectorSettings' );

    in my config_override.php but i have not found any httpd.conf in my VHOST setting .can you please guide me where i will get httpd.conf file. or any other solution for this

  4. eVolpe_Consulting_Group-primary-contact member avatar

    Hi Reeta,

    please check if this article is helpfull https://www.sugaroutfitters.com/docs/mautic-sugarcrm-integrator/sugarcrm-mautic-authorization-issues

    Our colleague has also contacted you via email to establish if you are interested in a Skype call where we can discuss all your issues.

    Best Regards,

    eVolpe Support Team

  5. Reeta member avatar

    Reeta

    6 years ago

    Hello, I have follow all the steps https://www.sugaroutfitters.com/docs/mautic-sugarcrm-integrator/sugarcrm-mautic-authorization-issues described here but can not get the solution.

  6. Reeta member avatar

    Reeta

    6 years ago

    I have followed this steps in my local machine.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • "This works brilliantly! It is exactly what we were looking for."

    Read More Reviews