Are you facing difficulties trying to coordinate efforts between marketing and sales? The Mautic Integrator for Sugar/SuiteCRM by eVolpe is the best solution that will help you solve this issue. TRY IT NOW FOR FREE!
#4692 - Sync not working to CRM
Good morning,
We have installed your plugin and leads & companies are being successfully brought in to Mautic however syncing the other way to our CRM is not working.
We receive this error message in the Mautic notifications:
eVolpe Marketing Automation Integration There was an error encountered when trying to synchronize with CRM, please check logs of both systems
In the Mautic log file we receive the following message:
_
[2022-10-10 10:26:02] mautic.NOTICE: Symfony\Component\Console\Exception\RuntimeException: Too many arguments, expected arguments "command". (uncaught exception) at /[path-to-mautic-installation]/vendor/symfony/console/Input/ArgvInput.php line 172 while running console command evolpe:sync:process [] []
[2022-10-10 10:26:02] mautic.WARNING: Command evolpe:sync:process exited with status code 1 [] []
_
We are running the following: -
SuiteCRM 7.10.18 Mautic v. 4.1.2 PHP 7.4 Centos7
Please can you assist?
Many thanks,
2 years ago
Good morning,
Thank you for contacting us (here and via our website). I forwarded your e-mail to our developers. I'll let you know ASAP.
Best, Maciej Jankiewicz eVolpe Support Team
2 years ago
Thanks for your reply Maciej. As we are currently evaluating your plugin with a view to purchasing it your prompt attention to resolving the issue is appreciated. I look forward to hearing from your team.
2 years ago
Our developers team point 2 issues:
It could be the source of the problem with our plugin (or maybe not). But first we have to have everything ok with that.
2 years ago
Good morning,
Many thanks for your reply. My earlier message is now redundant as we recognised the incompatibility and have changed the system.
We do however still have an issue which my colleague posted on the support channel which we would be grateful for your help.
We are currently trialling the plugin and it is working for new leads/contacts created or existing leads/contacts mass updated, in Suite. However, it is not sending the updated data to Mautic if I change a single field, such as Lead Status.
It is also not sending new/updated data from Mautic to Suite. I can get it to create new leads in Suite by using the campaign Push to Integration (which is fine by using an All-Contacts segment for the campaign) but if I try to use the Push To Integration for a data update it is creating a duplicate record in Suite instead of updating. How do I configure to send contact updates to Suite?
We are running: SuiteCRM 7.12.7 PHP 7.4 cPanel and Centos 7
I look forward to hearing from you.
Regards
2 years ago
Hello,
Sorry, we missed your message. Do you still have problems with our plugin?
Best, MJ
2 years ago
We are currently trialling the plugin and it is working for new leads/contacts created or existing leads/contacts mass updated, in Suite. However, it is not sending the updated data to Mautic if I change a single field, such as Lead Status.
Do you have a mapping set up? https://www.sugaroutfitters.com/docs/mautic-sugarcrm-integrator/configuration-guide#p22 - SuiteCRM -> Admin -> Connectors -> Map Connector Fields
It is also not sending new/updated data from Mautic to Suite.
Mautic can update a given field in CRM always if it is empty in CRM, or if the checkbox "Allow Mautic to overwrite Module Fields value in CRM (if value is not empty)” is checked.
if I try to use the Push To Integration for a data update it is creating a duplicate record in Suite instead of updating.
"Always create new record" must be set to "No".