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#4856 - License Key Not Valid
Hi there,
I'm having some issues with a Sugar Addon that I have added to our Test sugarCRM environment. The issue is with validating our license key.
We get a message that shows 'Error null'. I have tried clearing my cache, making sure there are no spaces after i enter the license key, and also have done the same on inprivate browsing.
Any help is appreciated.
Many thanks.
3 months ago
Hi Jolanda,
Kindly please double-check the license key you are inputting.
You started a trial of SugarHubSpot Premium Sugar 7 (order#14879) on November 13th which you cancelled on November 26th. The license key for this trial expired with the cancellation. You started another trial of SugarHubSpot Premium Sugar Latest Versions (order#14883) on November 26th. This trial will expire on December 26th and has a separate license key, please try this key. We have tested your current trial's license key and it is successfully validating.
Best Regards,
3 months ago
Hi there,
I have tried again and have had no luck. Our license number starts with 0.
Many thanks,
3 months ago
Hi Jolanda,
You should have received an email from our team to assist you with this, kindly please check it.
Best Regards,