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#4856 - License Key Not Valid
Hi there,
I'm having some issues with a Sugar Addon that I have added to our Test sugarCRM environment. The issue is with validating our license key. We get a message that shows 'Error null'. I have tried clearing my cache, making sure there are no spaces after i enter the license key, and also have done the same on inprivate browsing.
Any help is appreciated.
Many thanks.
one month ago
Hi Jolanda,
Kindly please double-check the license key you are inputting.
You started a trial of SugarHubSpot Premium Sugar 7 (order#14879) on November 13th which you cancelled on November 26th. The license key for this trial expired with the cancellation. You started another trial of SugarHubSpot Premium Sugar Latest Versions (order#14883) on November 26th. This trial will expire on December 26th and has a separate license key, please try this key. We have tested your current trial's license key and it is successfully validating.
Best Regards,
one month ago
Hi there,
I have tried again and have had no luck. Our license number starts with 0.
Many thanks,
one month ago
Hi Jolanda,
You should have received an email from our team to assist you with this, kindly please check it.
Best Regards,