SugarCRM Survey Plugin With Survey Rocket, a SugarCRM survey plugin, you can build surveys that trigger automatically to get real-time feedback from customers. It gives custom survey templates, online polls and more. Moreover, you can use the CRM data using inward and outward piping mechanism.
#4851 - Question_report export - Error in both formats (CSV or PDF)
Hello dear team,
We're getting some problems exporting the question report of a Survey. PDF export From here: https://avoristravelttoo.sugaropencloud.eu/#bc_survey/5aed7a90-499f-11ef-a813-0636cec1a392/layout/report The error from here: https://avoristravelttoo.sugaropencloud.eu/index.php?entryPoint=exportReportsData This page isn't working at the momentavoristravelttoo.sugaropencloud.eu can't currently handle this request. HTTP ERROR 500 Please take a look at the attached screenshots: PDFExport, PDFExportError.
CSV export Which is the criteria for ordering the survey questions? Please take a look at the attached screenshots: SurveyQuestions. For example the header in Excel is like the following: Customer Name "Type" "Survey Send Date" "Survey Receive Date" "¿Nos puedes explicar que les ha sucedido?" "Puntúe el grado de satisfacción de los clientes en relación al destino. (1 Insuficiente - 10 excelente)" "¿Considera que sus expectativas han sido satisfechas?" "¿Crees que los clientes repetirían este destino?" "Pag 7" "¿Qué les ha parecido la asistencia de nuestros representantes? ((1 Insuficiente - 10 excelente)" "¿Piensas que los clientes recomendarían este destino a sus amigos o familiares?" "¿Conocían los clientes el destino Cuba antes de este viaje?" "¿Han visitado los clientes Trinidad?" "¿Qué crees que les ha gustado más de Cayo Santa María?" "¿Y lo que menos les ha gustado?" "Coméntanos cualquier detalle que considere que puede ayudarnos a mejorar" "¿Han tenido los clientes algún tipo de incidencia?" "¿Qué tipo de incidencia?"
But the order of questions in Survey is complete different (please take a look at screenshots: SurveySites): The first question is: Puntúe el grado de satisfacción de los clientes en relación al destino. (1 Insuficiente - 10 excelente) but in Excel is the second one. Why? I have downloaded the Excel so I could send you by email.
Please let me know how to solve it and improve the analysing of survey's results.
Thank you very much and regards. Beatriz Reviejo Project Lead, redk
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one month ago
Hello Beatriz,
Thank you for reaching out and providing the detailed information.
We will review the issues you're experiencing with the PDF and CSV exports, as well as the survey question order. Our team will investigate the HTTP ERROR 500 and the discrepancies in the export and will get back to you with an update via email soon.
We appreciate your patience and will keep you informed.
Best regards, AppJetty Support
one month ago
Hello dear team,
Just let me know if you have any new, please. Our customer can't analyse the results of the survey because both report options (Excel and PDF) have issues. Could you propose any kind of workaround?
Thank you very much
Kind regards Beatriz Reviejo Project Lead redk
one month ago
Hello Beatriz,
We have shared an update regarding this issue over email. Kindly check your inbox for the details and the steps to resolve the export issues in both Excel and PDF formats.
Please feel free to reach out if you need any further assistance.
Kind regards, AppJetty Support
one month ago
Good morning dear Team, Tomorrow, we'll install the new package and we'll do some testing related to export in PDF and also in Excel. Just one question, related to "CSV export": Which is the criteria for ordering the survey questions? As you know we have two problems:
Could you respond my question, please? Thank you very much
Beatriz Reviejo Project Lead, redk
one month ago
Good morning, Beatriz,
We have resolved the issues related to PDF exports and the ordering of survey questions in Excel. Please take a moment to review the new exporting file and let us know if you are still encountering any ordering issues by reaching out to us at support@appjetty.com.
Your feedback is invaluable to us, and we’re here to assist you further if needed.
Thank you very much!
Best regards, AppJetty Support
one month ago
Good morning,
The last version is working successfully so you can close this case. Thank you very much for your assitance. Regards Beatriz Reviejo Project Lead, redk
one month ago
Hello Beatriz,
Thank you for the update!
We are glad to hear that the latest version is working successfully. We will go ahead and close this case as requested.
Should you need any further assistance in the future, feel free to reach out.
Best regards,
AppJetty Support