SugarCRM Survey Plugin With Survey Rocket, a SugarCRM survey plugin, you can build surveys that trigger automatically to get real-time feedback from customers. It gives custom survey templates, online polls and more. Moreover, you can use the CRM data using inward and outward piping mechanism.
#4855 - Some problems using large surveys
Hello dear team,
Again our customer Ávoris find some issues or problems managing surveys via your addon SurveyRocket. Firstly I've checked all of them and I can confirm they happen. Browser for testing: Microsoft Edge or Chrome Survey for testing: https://avoristravelttoo.sugaropencloud.eu/index.php?entryPoint=survey_submission&q=PCLJUQ
Issues and topics: 1. Translate the texts of survey's the buttons. For example:_ NEXT, PREV, SUBMIT_. We've not found any language setting. 2. Translate the warning messages for mandatory fields: "This question is mandatory, Please answer this question." We've not found any language setting. 2. After click on SUBMIT button in large surveys, you have to wait for a long time (up 10 seconds) before the sending survey is finished. If the person isn't waiting for ending, the survey's questions won't be saved. 3. Starting the survey, some times you have to click on NEXT button (first NEX button) up 3 times before you get the first survey's question. If the person doesn't click on several times, the survey doesn't start and the person could decline filling the survey. 4. Downloading the questions in CSV, they're not ordered.
Thank you very much and regards. Beatriz Reviejo Project Lead, redk
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- sebastien.riss
one month ago
Dear Beatriz,
Thank you for reaching out and sharing your detailed feedback regarding SurveyRocket.
We have carefully noted the reported issues. Our technical team will thoroughly investigate these concerns and we will provide you with an update via email as soon as we have analyzed the situation and implemented the necessary solutions.
We truly appreciate your patience and understanding as we work to resolve this matter. Should you have any further insights or additional issues, please don’t hesitate to share them with us.
Best regards, AppJetty Support
about a month ago
Good morning dear team,
Could you add my email address as CC in your future comments, please? I'll send you my email address by email. It's very important for me the following of those comments.
A question, which is your plan? Are you working in a new version? Tomorrow I have a meeting and I'll appreciate a. lot some information or feedback, please.
Thank you and best regards.
Beatriz Reviejo Project Lead redk
about a month ago
Good morning Beatriz,
Thank you for your message.
We have added your email address to the CC field for all future communications. Please check your inbox, and kindly let us know if everything is in order.
Regarding your question, we have emailed you the requested information and would appreciate it if you could revert over email with any additional queries.
Best regards, AppJetty Support