Organization Chart for Sugar

by synolia

Quickly view the organizational hierarchy of any account or contact. Identify key decision makers and influencers using this handy dashlet. Know where a given contact fits in or how an account is structured.

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#2339 - See only the lines of the hierarchy without the Icons for Accounts and Contacts

Closed Bug? created by sgeo 8 years ago

I installed the module (SugarCRM Enterprise Version 7.6.2.1). Unfortunately I only see the Hierarchy lines without the Account and Contact icons. I installed the module as described and started after the installation a Quick Repair.

  1. synolia-primary-contact member avatar

    synolia Verified Purchase

    8 years ago

    Hello,

    After the install you must do: 1) Rebuild JS Grouping Files 2) Quick Repair and Rebuild

    Did you do both of them?

    Best regards,

    • sgeo member avatar

      sgeo

      8 years ago

      Yes, I have done it, but it's still the same problem

      best regards

    • synolia-primary-contact member avatar

      synolia Verified Purchase

      8 years ago

      Hello,

      There can be 2 possible reasons why the icons are not displayed properly:

      1. Old javascript cache in your browser. To regenerate the javascript cache please do a CTRL+SHIFT+R on the page.
      2. You are using a browser that is not compatible with the library that is used to display the icons of the module. Please try using a Chrome or Firefox with their latest version.

      Kind regards, Synolia Support

    • sgeo member avatar

      sgeo

      8 years ago

      Thanks for your help. After regenerating the javascript cache it works:-) You can close the call

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  • SugarCRM Editions
  • Sugar Professional
  • Sugar Enterprise
  • Sugar Sell
  • Sugar Serve
  • Sugar Market
  • Compatible Versions
  • 14.1, 14.0, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.1, 6.7
Rating

  • "Installed without a hitch. It can't handle really large organisational charts with few hundred records however but it does work well for the organisa..." - jeremycockram

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