RT Telephony

by Rolustech

Unify communications within SugarCRM! Leverage Twilio to make calls, send SMS chats, and launch SMS campaigns directly from your CRM. Enhance customer engagement and streamline workflows.

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#1557 - Not able to make Outbound Call and Inbound Call

Closed Bug? created by indraneel2 9 years ago
Hi, I have installed RT Telephony plugin in SugarCRM Community edition and I am facing the following issues 1.**Outbound Call**-When I click on the click to dial button I am getting the popup with the message **"Wait!Establishing Connection"** and it is not going to ready state and when I go to the detail view of contacts I am getting the alert message **"Twilio Library is not loaded Reload Page or Contact Network Administrator"** 2.**Inbound Call**-When I dialed the twilio number,it is saying all agents are busy How the plugin determine the agent availability? I have created the extension 100 for the admin user,and the call is not connecting to the admin user Please help! Awaiting reply, Roshan Issac

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    9 years ago

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    9 years ago

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    9 years ago

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    indraneel2

    9 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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  • SugarCRM Editions
  • Sugar Professional
  • Sugar Enterprise
  • Compatible Versions
  • 13.3, 13.2, 13.1, 13.0, 12.3, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1

    This Add-On doesn't support the latest Sugar version!

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  • "Yes it has worked. Rolustech has been wonderful to deal with so far. They are accommodating about enhancements, fixes and very friendly. Highly recom..." - Beagle Enterprises, Inc. (dba AJS Auto Sales)

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Integrations Productivity Sales Telephony twilio telephony screen pop call popup ivr phone voip Rolustech Rolustech RT Telephony sms RT Telephony call call SugarCRM SugarCRM sugar sugar Voip Integration rt Sugar7 sugar 7 sugar 8 Sugar8 landline call center call centre sms campaign call recorder CTI