RT Telephony

by Rolustech

Unify communications within SugarCRM! Leverage Twilio to make calls, send SMS chats, and launch SMS campaigns directly from your CRM. Enhance customer engagement and streamline workflows.

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#1794 - Twillio Integration - not working

Closed Bug? created by jwinters 9 years ago
When I click on the phone icon nothing happens, the top message says 'Waiting for Connection'

  1. rolustech-primary-contact member avatar

    Info@Rolustech Verified Purchase

    9 years ago

    Hi Jwinters,

    Can you please confirm us that did you run Repair and Rebuild once after the installation? If yes then Please perform repair and Rebuild again.

    Also please confirm that are you done with Call Settings and IVR Settings as mentioned in following Guide?

    Interactive Voice Receiver Settings: https://www.sugaroutfitters.com/docs/twilio/sugar-7-call-user-guide Call Settings: https://www.sugaroutfitters.com/docs/twilio/sugar-7-installation-guide

    Please let us know if above information helps or still you face the same issue

    Regards Rolustech Support

  2. rolustech-primary-contact member avatar

    Info@Rolustech Verified Purchase

    9 years ago

    Hi JWInters,

    Please open following URLs.

    https://staging3.rolustech.com:44322/index.html https://staging3.rolustech.com:44322/index2.html

    Open these URL's separately and fill in the required information i.e Auth Token,Account Sid and App Sid which you have entered in your CRM in admin->Call Settings.

    After entering the required info, click on "Test" button. and wait for 10 seconds and then take the screen shot. Then send us the screen shots for both pages, That will identify the issue.

    You can send us screenshots at support@rolustech.com in reference of this Case No.

    Looking forward

    Regards Rolustech Support.

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  • SugarCRM Editions
  • Sugar Professional
  • Sugar Enterprise
  • Compatible Versions
  • 13.3, 13.2, 13.1, 13.0, 12.3, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1

    This Add-On doesn't support the latest Sugar version!

Rating

  • "Yes it has worked. Rolustech has been wonderful to deal with so far. They are accommodating about enhancements, fixes and very friendly. Highly recom..." - Beagle Enterprises, Inc. (dba AJS Auto Sales)

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