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#1802 - outbound calls just waits to establish connection
I have re-checked the configuration of out sugar CRM and the Twilio account and we still just get the "wait Establishing Connection" when attempting to make an outbound call. There are funds in the Twilio account, but not real log information to help resolve this problem. If you number does not support SMS can we turn off the SMS icon?
alecsullivan
8 years ago
Our sugarCRM is version 7.6.1.0 OnDemand/Cloud
8 years ago
Hi,
Please open following URLs.
https://staging3.rolustech.com:44322/index.html https://staging3.rolustech.com:44322/index2.html
Open these URL's separately and fill in the required information i.e Auth Token,Account Sid and App Sid which you have entered in your CRM in admin->Call Settings.
After entering the required info, click on "Test" button. and wait for 10 seconds and then take the screen shot. Then send us the screen shots for both pages, That will identify the issue.
You can send us screenshots at support@rolustech.com in reference of this Case No.
Looking forward
Regards Rolustech Support.
8 years ago
Hi, i have same issue
8 years ago
your both above staging3 url not loading
8 years ago
Please check my console error when rt telephony establishing connection On page load - Uncaught Twilio.Exception: 400: AccessToken signature is invalid. (twilio.min.js:21). After outbond call - WebSocket is already in CLOSING or CLOSED state. (twilio.min.js:34)
8 years ago
Hi Josh,
Please share your Sugar/SuiteCRM and Twillio account's login details with us at support@rolustech.com. We shall look into the issue and make sure all settings are correctly done.
Thank you.
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com