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#2026 - SMS Panel not showing in and out SMS
Hi, We are having issues with our SMS panel You can send an SMS from the panel ok when in the leads module but it doesn't display in the panel and the reply back from the contact doesn't show up their either What troubleshooting should I do?
We are on SugarCRM 7.6.1 with last weeks version of RT Telephony
thanks Greg
alecsullivan
8 years ago
Hi,
Please go to the Admin Panel and run Quick Repair & Rebuild. Also, please go through the Installation guide and make sure you have not missed out a step in the Telephony configuration.
If it does not solve the issue then please share your Sugar access with us on support@rolustech.com so that our technical team can look into the issue and fix it. Or, you can create a temporary admin user in your Sugar and share its login and password. You can delete this temporary user after your issue has been resolved.
Looking forward to your reply.
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com
8 years ago
Hi,
A repair didn't fix the issue, here are my details and please let me know if you need any more info
[redacted]
user admin password [redacted]
thanks Greg
8 years ago
Hello, just a heads up. This is a public support portal. I went ahead and removed the sensitive information that you posted.
Please send the connection information to the email address that Rolustech gave you: support@rolustech.com
Thanks!
8 years ago
Hi,
Please send us the login details at support@rolustech.com
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com
8 years ago
Hi, These details have been submitted to Rolustech a few times now, can you please supply an update and also extend our trial as it expires in 3 days thanks
8 years ago
Hi,
Please note that you shared your instance and login details 6 days ago on Sugar Outfitters, which were removed by Sugar Outfitters because login details are not allowed to be shared on a public forum. We have not received any details on support@rolustech.com.
Please send them at support@rolustech.com so that we may look into the issue.
Regarding your trial, we do not have the authority to extend trials. However, once you send your credentials and we look into the issue, we shall request Sugar Outfitters to extend the trial.
Thank you.
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com
8 years ago
Hi Greg,
We will extend your trial another 14 days to give you the time needed to properly test everything out. I will email you to verify when this has been done.
Thanks, Jason Eggers SugarOutfitters
8 years ago
these have been sent to the email address in question on the 24th and the 29th of March
8 years ago
Excellent thank you
8 years ago
I am also having the same problem and i email you login credentials to both our Crm and twilio acct. to support@rolustech.com . Please confirm