RT Telephony

by Rolustech

Unify communications within SugarCRM! Leverage Twilio to make calls, send SMS chats, and launch SMS campaigns directly from your CRM. Enhance customer engagement and streamline workflows.

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#2096 - not seeing the phone icon to call contact/lead/account

Closed Installation created by gauravdasshrestha 9 years ago
Hi, I have installed the plug-in successfully but not seeing the phone icon to call contacts/leads/accounts in Sugar CRM 7.6.2.1. Is the Source Phone Number the one that needs to be verified? I have my mobile number verified already but when I try to verify the Source Phone Number, I get an error message "Twilio settings are invalid". Please advise. Thanks, Gaurav

  1. rolustech-primary-contact member avatar

    Info@Rolustech Verified Purchase

    9 years ago

    Hi Gaurav,

    The Source Phone Number is your Twillio number and the verified number is any other number which you want to use to make a call. You do not need to verify your Source Phone Number.

    Make sure your Twilio configurations are correct. Should you still have issues, feel free to reach us at support@rolustech.com

    Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

  2. gauravdasshrestha member avatar

    gauravdasshrestha

    9 years ago

    Hi,

    Thanks for your reply. I have double verified my account settings and they seem to be correct but I still don't see any option to make calls from the CRM. Can you please advise?

    Thanks, Gaurav

    • rolustech-primary-contact member avatar

      Info@Rolustech Verified Purchase

      9 years ago

      Hi Gaurav,

      Please share your SugarCRM and Twillio login details so that our technical team can do the setup for you and look for any issues that there might be in your system.

      Note: Do not share login details on SugarOutfitters since this is a public forum. Send them at support@rolustech.com.

      Thank you.

      Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

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  • SugarCRM Editions
  • Sugar Professional
  • Sugar Enterprise
  • Compatible Versions
  • 13.3, 13.2, 13.1, 13.0, 12.3, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1

    This Add-On doesn't support the latest Sugar version!

Rating

  • "Yes it has worked. Rolustech has been wonderful to deal with so far. They are accommodating about enhancements, fixes and very friendly. Highly recom..." - Beagle Enterprises, Inc. (dba AJS Auto Sales)

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