Unify communications within SugarCRM! Leverage Twilio to make calls, send SMS chats, and launch SMS campaigns directly from your CRM. Enhance customer engagement and streamline workflows.
#2336 - Call and SMS on different numbers
in our area Twilio only has either call enabled landline numbers or sms enabled mobile numbers. how do i set up your module to be able to use 2 outgoing numbers?
alecsullivan
8 years ago
Hi,
Please tell which area are you referring to?
By default our plugin allows you to use one Twillio number to make outbound calls to all your contacts. If you want an option to select between two Twillio numbers to make calls, this will require a customization in the plugin.
Should you be interested in getting this customization, please drop us an email at support@rolustech.com
Thank you.
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com
8 years ago
so in Twilio i can have a number that supports SMS messages, OR i can have a number that supports voice calls. there is no option for a number that can do both. i have got your plugin set up to send SMS through the SMS enabled phone number but i cannot make voice calls because it is set up for the SMS enabled number in Twilio.
I am also having an issue where we are not receiving inbound SMS to sugar, i can see it in the Twilio log but it does not show in sugar
8 years ago
Hi,
There are numbers available in Twillio with both the SMS and Call functionality. Please tell which country's number are you using?
For the incoming SMS issue, please share your Sugar login details with us at support@rolustech.com so that we can look into the issue.
Thank you.
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com
8 years ago
Twillio does not have numbers that support both functions in Australia due to some other restrictions in your plugin we have decided not to use your module. upon disabling your module our server has crashed and we have not yet been able to bring it back up.
8 years ago
HI,
We are really sorry to hear that.
Please let us know if there is anything right now that we can help you with.
Thank you.
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com
8 years ago
Hello Rolustech i have contacted your support email address and provided a backup of our instance as requested i have not heard from them since i sent the backup 2 days ago can you please advise how i can get this fixed as soon as possble
8 years ago
Hi,
is there anything we can help you with?
We look forward to hearing from you.
Kind Regards, Rolustech Support Email: support@rolustech.com Website: www.rolustech.com