RT Telephony

by Rolustech

Unify communications within SugarCRM! Leverage Twilio to make calls, send SMS chats, and launch SMS campaigns directly from your CRM. Enhance customer engagement and streamline workflows.

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#3399 - error 12100 Document parse failure

Closed Bug? created by mwaleeedraza 7 years ago

I did all necessary steps to integrate it properly: 1. Purchased a number 2. Added my webhook url (the one with entryPoint=twilio_callback) 3. Created a TwiMLApp for outbound calls and entered a voice request url (the one with entryPoint=outbound_browser_callback)

In Twilio console, the incoming call info shows 'Completed' but with error 12100 Document parse failure.

  1. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    7 years ago

    Hi,

    Our Development team has been informed we shall look in to this issue you are facing.

    Regards.

  2. smervin member avatar

    smervin

    6 years ago

    I have been dealing with the same problem, any solutions?

    • rolustech-primary-contact member avatar

      Rolustech Verified Purchase

      6 years ago

      Hi,

      Kindly share your Sugar and Twilio credentials with us at support@rolustech.com and our support team will look into it.

      Thanks,

      Rolustech Support

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  • SugarCRM Editions
  • Sugar Professional
  • Sugar Enterprise
  • Compatible Versions
  • 13.3, 13.2, 13.1, 13.0, 12.3, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1

    This Add-On doesn't support the latest Sugar version!

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