RT Telephony

Unify communications within SugarCRM! Leverage Twilio to make calls, send SMS chats, and launch SMS campaigns directly from your CRM. Enhance customer engagement and streamline workflows.

Free Trial

By clicking you consent to share your profile with the developer

#3399 - error 12100 Document parse failure

Closed Bug? created by mwaleeedraza 8 years ago

I did all necessary steps to integrate it properly: 1. Purchased a number 2. Added my webhook url (the one with entryPoint=twilio_callback) 3. Created a TwiMLApp for outbound calls and entered a voice request url (the one with entryPoint=outbound_browser_callback) In Twilio console, the incoming call info shows 'Completed' but with error 12100 Document parse failure.

Info@Rolustech Verified Purchase
8 years ago

Hi,

Our Development team has been informed we shall look in to this issue you are facing.

Regards.

reply
- mwaleeedraza
  8 years ago
  
  I will be waiting, Thanks
  
  reply
smervin
7 years ago

I have been dealing with the same problem, any solutions?

reply
- Info@Rolustech Verified Purchase
  7 years ago
  
  Hi,
  
  Kindly share your Sugar and Twilio credentials with us at support@rolustech.com and our support team will look into it.
  
  Thanks,
  
  Rolustech Support
  
  reply

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.

Saving Comment...

RT Telephony

#3399 - error 12100 Document parse failure

This Add-On doesn't support the latest Sugar version!

"Yes it has worked. Rolustech has been wonderful to deal with so far. They are accommodating about enhancements, fixes and very friendly. Highly recom..." - Beagle Enterprises, Inc. (dba AJS Auto Sales)