RT Telephony

by Rolustech

Unify communications within SugarCRM! Leverage Twilio to make calls, send SMS chats, and launch SMS campaigns directly from your CRM. Enhance customer engagement and streamline workflows.

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#3399 - error 12100 Document parse failure

Closed Bug? created by mwaleeedraza 7 years ago

I did all necessary steps to integrate it properly: 1. Purchased a number 2. Added my webhook url (the one with entryPoint=twilio_callback) 3. Created a TwiMLApp for outbound calls and entered a voice request url (the one with entryPoint=outbound_browser_callback) In Twilio console, the incoming call info shows 'Completed' but with error 12100 Document parse failure.

Info@Rolustech Verified Purchase
7 years ago

Hi,

Our Development team has been informed we shall look in to this issue you are facing.

Regards.

reply
- mwaleeedraza
  7 years ago
  
  I will be waiting, Thanks
  
  reply
smervin
6 years ago

I have been dealing with the same problem, any solutions?

reply
- Info@Rolustech Verified Purchase
  6 years ago
  
  Hi,
  
  Kindly share your Sugar and Twilio credentials with us at support@rolustech.com and our support team will look into it.
  
  Thanks,
  
  Rolustech Support
  
  reply