RT Telephony

by Rolustech

Unify communications within SugarCRM! Leverage Twilio to make calls, send SMS chats, and launch SMS campaigns directly from your CRM. Enhance customer engagement and streamline workflows.

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#4336 - Buttons not displaying

Closed Bug? created by Squiz Martech 4 years ago

Hi there,

We have followed all the instructions for installing RT telephony in Sugar 9.x and we're not seeing any click to call or SMS buttons next to the phone number fields.

Also under the user profile, there's not RT Telephony section.

It throws these errors for the plugin: Failed to load resource: the server responded with a status of 401 (Unauthorized Unknown) and we're worried it has something to do with the Polish characters in our database:

Uncaught DOMException: Failed to execute 'btoa' on 'Window': The string to be encoded contains characters outside of the Latin1 range.

Our 30 day trial ends early next week so keen to get this resolved ASAP.

Cheers,

Laura.

  1. rolustech-primary-contact member avatar

    Rolustech Verified Purchase

    4 years ago

    Hi Laura,

    Thanks for reaching out. Let us analyze the issue and get back to you on this.

    As for the trial, we can get it extended for another 30 days so your onboarding can be made hassle-free.

    Regards, Rolustech Support www.rolustech.com

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  • SugarCRM Editions
  • Sugar Professional
  • Sugar Enterprise
  • Compatible Versions
  • 13.3, 13.2, 13.1, 13.0, 12.3, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 7.0, 6.7, 6.5, 6.1

    This Add-On doesn't support the latest Sugar version!

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