Unify communications within SugarCRM! Leverage Twilio to make calls, send SMS chats, and launch SMS campaigns directly from your CRM. Enhance customer engagement and streamline workflows.
#890 - Cannot place or receive calls
I installed this module and verified the number successfully. I cannot place a call from the browser as the callto: protocol tries to open some other application. Do I need an external application to use this? I also cannot receive calls. The call seems to go through but just hear a small click and nothing else. Nothing shows on screen or any indication that there is a call. I can see in my twilio history that a call actually did come in, but nowhere in the CRM.
alecsullivan
10 years ago
Hi,
Please follow URLs mentioned below to view Installation Guide & User Guide to make sure that you did not miss any single step.
Installation Guide: https://www.sugaroutfitters.com/docs/twilio/installation- User Gudie: https://www.sugaroutfitters.com/docs/twilio/user-guide
Also, please check that Are you able to see "Verify" infront of the phone no you provided for verification?
If you are sure that all above mentioned things are up to the mark then please Email Us your Sugar Instance URL and your Username/Password to access your sugar. We shall figure out the root cause of problem.
Regards Rolustech Support
10 years ago
Thanks, I got call working. What would be the Request URL for Messaging?
10 years ago
Hi,
For messaging, use the same Request URL which you used for setting up Calls. We hope you are getting our point.
Please let us know if need any further help.
Regards Rolustech Support
10 years ago
Hi, I cannot receive SMS. I can send them fine, but not receive. I send them, get them on my phone and see it was sent through the Outgoing API in Twilio. It's not working the other way around. I see them as incoming in Twilio, but they never make it to the CRM. Also, my messages are not being saved in the SMS conversation history.
10 years ago
Hi ImmigrantDefenders
Can you please share with us URL and credentials for your sugar Instance so that we can have a look and identify the issue. You can send the details at support@rolustech.com in reference of this Conversation.
Regards Rolustech Support