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#3426 - Yathit cancellation
Hey guys,
We would like to cancel our subscription to using the tool Yathit. Please give us a step by step instruction on how to do so
dennis
6 years ago
simply cancel here. There is nothing to do in Yathit or Extension. You can continue to use the extension as free version.
6 years ago
I apologize but I do not see a Cancellation button
6 years ago
Hello,
On your Purchases page here click on the Quit Trial link on the right side of the page: https://www.sugaroutfitters.com/orders
Cheers, Jason Eggers SugarOutfitters
6 years ago
I wish that I could upload a screen shot, but I only see a button that says "Update # of users"
Also, in the upper right corner of the screen it says "Free Trial was cancelled 10/7/2016."
6 years ago
Perfect. I can confirm that your trial here is indeed canceled. You are all set on this end.
Thanks, -Jason
6 years ago
Thanks Jason, but our CTO has already been charged for another year, when I posted the original question three weeks ago
6 years ago
That charge was refunded on 11/27. By now it should be back on card from where the charge originally came from.
Sorry for the confusion here! -Jason
6 years ago
Hey Jason, I just spoke to our head of software purchase and he has confirmed that it has been canceled. You can close this ticket. Sorry, I was not informed that this issue was resolved
6 years ago
Not a problem! Just glad that we were able to sort this out.