Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#2541 - Reporting
Is it possible to have a reporting based on the zendesk tickets? I would need the support time per customer...
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webdev1- Aoba Hopkins Information Management
8 years ago
Hello, it's currently not possible to report on Zendesk Tickets using Sugar Reports. You should be able to get to that data on the Zendesk side however.
Can you explain more about why you would want to report on this from the Sugar side? I want to make sure I understand your use case so I can see what we can do on our side.
Thanks!
8 years ago
Hi Chad,
thank you for your answering. My use case would be that our sales team can see how much effort a customer has requested over the last month/year. And for this we need the time spend per ticket summed for this customer.
8 years ago
That's a really good use case. We do have plans to bring in Zendesk data so that you could run reports like this.
I'm going to mark it down your specific use case so we'll have it in our development notes.
Definitely let me know if you think of any other reports on the Sugar side you would be interested in seeing.
I'll be working with you on the other support case to get you up-and-running. Closing this one down for now. Thanks!