Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#2795 - Install - Blank screen
After clicking ACCEPT, runs for 5mins and than goes to a blank white screen
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"We can integrate Sugar and Zendesk with this integration. It even works with Sugar Community edition 6.5. Their support engineer is awesome and went t..." - Increments
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webdev1- Aoba Hopkins Information Management
7 years ago
Hi Chris, sorry for the issues. I can help with this. Usually a blank screen indicates a PHP error of some sorts.
Can you check your php error logs to see if anything is logged there?
Also, can you provide an order ID or customer name this installation is for?
Thanks!
7 years ago
While looking for the Log I see the Fanatical Zendesk Configuration, Last section in Admin Panel. Also Zendesk is installed on this Sugar instance. We were told to Use Fanatical inorder to do the Sugar Upgrade. Should I uninstall the Zendesk Integration
7 years ago
Nevermind, error says install package could not be found. 1. Please point to where I can find the logs 2. What about the current Zendesk install
Thanks
7 years ago
I dont see a way to attach the log file here
7 years ago
It's not the easiest interface. You can upload it using the "picture" icon in the editor.
You can email it to me here: zendesk@fanaticallabs.com if that'd be easier. Thanks!
7 years ago
Just emailed. Subject "Chris Williams Sugar FIles"
7 years ago
Great, thanks again. I'll give it a look and respond via email.
7 years ago
Chris and I were able to get on a call. It seems the initial blank screen issue may have been a Sugar oddity. We were able to get the integration installed and configured after trying to install it a second time.
@Chris, I'm closing this case out for now, but as always, let us know if we can help with anything as you continue to try out the integration with your client. Thanks!