Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#2970 - Sugar Details are not loading into Zendesk App
Hi There,
I have installed fanatical Zen professional version.When I did the setup first time integration worked fine but now I am not able to see any data pulled from Sugar to Zendesk app.
It's always in loading state.
Thanks, Deepika
-
"We can integrate Sugar and Zendesk with this integration. It even works with Sugar Community edition 6.5. Their support engineer is awesome and went t..." - Increments
Read More Reviews
- Most Recent Love from Users
webdev1- Aoba Hopkins Information Management
7 years ago
Hi Deepika, thanks for giving it a try, but sorry about the issues.
Usually the following steps would correct this issue: Go to Sugar > Admin > Zendesk Configuration, on step 3 the "Connect" tab, make sure there is a Zendesk subdomain listed, then click the "Connect to Zendesk" button (even if it says it is already connected). After doing that, go to Zendesk and refresh the page. You should be able to see your data at that point.
However, I know you have tried that. I also see you have setup a meeting time. I'm looking forward to taking a look at this tomorrow. Talk to you then.
Thanks!
7 years ago
Hi Deepika, I think I found the cause for the issues you're seeing.
Can you please download the latest package from your orders page and install it in the module loader? (you do not need to uninstall the one that is there)
Let me know if that clears things up. Thanks!
7 years ago
Also... after you install, be sure to go to Sugar > Admin > Zendesk Configuration, go to step 3 "Connect", make sure the Zendesk Subdomain is there click the "Connect to Zendesk" button. Even though it may say "already connected", click the "Connect to Zendesk" button again to make sure there is a good connection to Zendesk.
7 years ago
Thanks, Chad. I followed the steps, still the same.
7 years ago
It was worth a try. Looking forward to our call tomorrow. We should be able to figure it out then. Thanks again!
7 years ago
No worries Chad. Let's talk tomorrow.
7 years ago
Hello, I'm just closing the loop here. We were able to get the issue resolved. There was an issue with the oauth refresh token expiration times that was preventing the integration from being able to talk to Sugar. The latest package resolved the issue.
I'm closing this case out for now. Let us know if there's anything else we can help with.
I'll email about adding the new fields as soon as I get to it. Thanks!