Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#2993 - Module not loading in Zendesk
Stopped working about two days ago?
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"The Zendesk integration with SugarCRM is amazing! It's a 2-way integration that greatly increases Agent productivity as well as enabling our sales tea..." - kgravelle
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webdev1- Aoba Hopkins Information Management
7 years ago
Hi Jon, sorry for the issue. I sent out an email the other day, maybe it hit the spam box.
If you download and install the latest package it'll start working again. You can download it here: https://www.sugaroutfitters.com/orders
Go to Sugar > Admin > Module Loader and install it over what exists (do not uninstall the other zendesk module). After it installs go through the Zendesk Configuration steps. Be sure to click the "Connect to Zendesk" button on step 3 even if it says you are connected.
Let me know if this doesn't clear things up. Thanks and sorry again!
7 years ago
Ok - great - I will make the adjustments . i see you have a secound product now. What is new.
7 years ago
Great, let me know how it goes.
The "Professional" edition is the new edition that was added. There were a lot of platform-level changes to make updates go smoother in the future (hopefully prevent what happened here). These changes were made to both "Basic" and "Professional" edition.
But the biggest change in Professional is we can now display other modules and fields (including custom) in the Zendesk app. So if you have a special field in Sugar that you want your Zendesk agents to see, we can make that happen.
If you'd like to give it a try, let me know and we can setup a time to get you setup.
7 years ago
Chad,
I see two potential downloads. FanaticalZendesk-2.0.1-for-Sugar7.zip and FanaticalZendesk-2.0.1-for-SuiteCRM.zip
I am assuming Sugar7.zip?
Jon
7 years ago
Yes, that's correct. Sugar 7 is what you are running.
7 years ago
Yes, let me know when you have time next week and we can set it up . Jon
7 years ago
I will assume i have Basic license
7 years ago
Yes, that's correct, everyone was on "Basic" to start with. But we can give anyone a free trial of "Professional" to see if you want to make the upgrade.
Next week sounds great to me. Pick a day and time here and we'll make it happen: https://calendly.com/fanaticallabs/zendesk-support-meeting
7 years ago
Chad, The update fixed the issue. Thank you, Warm Regards,
Jon
7 years ago
Good to hear! Sorry again for the issue.
I'm going to close this case out now. Have a nice weekend. Looking forward to our call next week.