Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#3025 - 500 Sugar Server error - Php fatal error validation
Hi Chad,
Like last week Friday our customer has reported that he can't review any Account, Contact or Lead records detail view records (ie. where he has configured in the Zen dashboards. Last week we reinstalled the module, everything worked again
In the PHP log we get the following information:
[Fri Apr 07 10:27:17.211469 2017] [:error] [pid 15317] [client 2003:cd:ebc1:ea00:318e:2d7c:2af3:b198:43406] PHP Fatal error: Class 'FanticalZendeskOutfittersLicense' not found in .... /modules/FanaticalZ endesk/license/OutfittersLicense.php on line 66,
It looks like the license is being verified weekly (file is there), but for whatever reason an error is created which causes the 500 server error
Looking for a quick resolution
Regards Malcolm
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"The Zendesk integration with SugarCRM is amazing! It's a 2-way integration that greatly increases Agent productivity as well as enabling our sales tea..." - kgravelle
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webdev1- Aoba Hopkins Information Management
7 years ago
Hi Malcolm, really sorry to ask you to do this again, but please download the latest package and install it with Module Loader (do not uninstall anything). https://www.sugaroutfitters.com/orders
The fix for that error is there. After you install the new package, please go through the 3 setup steps again. This will resolve the issue you're seeing there.
Sorry again for the issue!
7 years ago
Hi Chad,
We have deployed the new package, hopefully this has resolved the licensing issue.
Regards Malcolm
7 years ago
Hi Malcolm, how's the new package working? Did it resolve the issues for your client?
7 years ago
Hi Chad,
We will wait to see if the issue reappears Friday, as that is the day when the license is validated.
Malcolm
7 years ago
Hi Malcolm, has the customer had any issues recently or has the licensing issue been resolved?
7 years ago
Hi Malcolm, checking in again. It looks like the license pings are coming in properly from our side.
Is everything resolved with this customer? Can I close out this case?
Thanks!
7 years ago
Hi Chad,
No more license errors, please close the case
Cheers Malcolm
7 years ago
Good to hear, closing this case. Have a great week!