Fanatically Zen with SugarCRM and Zendesk

by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3044 - SugarCRM Health Check failing due to a Zendesk file

Closed Bug? created by Teo Tech 7 years ago
Our SugarCRM is an OnDemand version 7.7.2.1 (Build 23). Sugar is attempting to upgrade it to version 7.8.2.0 and running a Health Check prior. The Health Check fails with the following: F: [Issue 110][customPhp4ConstructorCall][533][A class in modules/zendeskTickets/zendeskTickets.php calls its custom parent's constructor as parent::zd_Tickets()] I installed the SugarOutfitters Zendesk version 2.0.1n, but it made no difference, Health Check is still throwing the same error. Can you help with that? Thanks, NancyE

  1. nancyearnst member avatar

    Teo Tech

    7 years ago

  2. nancyearnst member avatar

    Teo Tech

    7 years ago

  3. chad member avatar

    Chad Hutchins

    7 years ago

  4. nancyearnst member avatar

    Teo Tech

    7 years ago

  5. chad member avatar

    Chad Hutchins

    7 years ago

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  • SugarCRM Editions
  • Sugar Community
  • Sugar Professional
  • Sugar Enterprise
  • Sugar Sell
  • Sugar Serve
  • Sugar Market
  • Compatible Versions
  • 14.2, 14.1, 14.0, 13.3, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 6.7, 6.5
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  • "They did a great job customizing our Sugar/Zendesk plugin. I love that you don't have to explain everything, they just get it."

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