Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#3240 - Fanatically Zen with Zendesk that use 2FA authentication
Hi team,
If I enable Zendesk 2FA authentication (https://support.zendesk.com/hc/en-us/articles/203824246), would Fanatically Zen add-on works?
Thanks
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"ZenDesk integration was one of the things that attracted us to SugarCRM. Fortunately this add-on is really great. And the developers are excellent - they really went out of their way to collaborate with ZD users."
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webdev1- Aoba Hopkins Information Management
7 years ago
Hi Johannes, you should be able to enable 2FA without any issues.
The authentication your users use and the authentication used between Sugar and Zendesk to talk to each other are different.
I'm going to close this case out, but if for some reason you have any issues please let us know.
Thanks and have a great weekend!