Fanatically Zen with SugarCRM and Zendesk

by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3518 - Previous Version Still Displaying Over New Install

Closed Bug? created by Levi Scott 7 years ago
Hello, Our company signed up for a free trial of the first version of the app back in July (?) 2016 and the features at the time were not what we needed. We're definitely interested in the newest version and I activated our free trial to give it a go. I made sure I uninstalled the 1.0.0 before installing the new module. I did a Quick Repair and Rebuild of Sugar and when I try and add the Dashlet to the accounts page it is still pulling the old Dashlet called "Fanatically Zen" instead of the new Dashlet that I believe should be called "Zendesk Tickets". When I load the Dashlet called "Fanatically Zen" I just receive and message stating our Free Trial has expired. Any suggestions? Thanks!

  1. chad member avatar

    Chad Hutchins

    7 years ago

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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  • SugarCRM Editions
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  • Compatible Versions
  • 14.2, 14.1, 14.0, 13.3, 13.2, 13.1, 13.0, 12.3, 12.2, 12.1, 12.0, 11.3, 11.2, 11.1, 11.0, 10.3, 10.2, 10.1, 10.0, 9.3, 9.2, 9.1, 9.0, 8.3, 8.2, 8.1, 8.0, 7.11, 7.10, 7.9, 7.8, 7.7, 7.6, 7.5, 7.2, 6.7, 6.5
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  • "The Zendesk integration with SugarCRM is amazing! It's a 2-way integration that greatly increases Agent productivity as well as enabling our sales tea..." - kgravelle

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Administration Integrations Productivity zendesk support ticket helpdesk