Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#3575 - Tickets stopped loading in SugarCRM
Hello,
I all was good and now is not. The SugarCRM TIckets stopped loading. We Moved the server over the weekend but not sure that played a part as it stopped working before the move.
Jon Cox
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"They did a great job customizing our Sugar/Zendesk plugin. I love that you don't have to explain everything, they just get it."
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7 years ago
Hi Jon, I was able to give everything a look. All looks good on the licensing side.
I'm thinking the issue is you're on an older version of the integration. Some things have changed on the Zendesk side which may have stopped this piece from working.
Try these steps:
After following these steps, check to see if you're now seeing the information flow through.
If not, let's schedule a call so I can take a look. You can do that here: https://calendly.com/fanaticallabs/zendesk-support-meeting
Also, looking back over old emails you were looking for maybe some custom ways to search/match records. Did we get that setup for you? Our latest editions have the capability to do this, we just have to update your configuration to make it work that way.
Let me know how it goes. Thanks!
7 years ago
Chad,
Ok, No problem. Will run the mentioned outline and let you know how it goes.
Jon
7 years ago
One other thing you might want to check is your site_url in the config.php file.
If you moved servers, this site_url value may need to change as well.
If you go to the SugarCRM files on the web server, open config.php. Search for site_url. That value of that should be the same URL that you use to access Sugar.
Does that match exactly? Be sure to check http/https. Needs to be exact.
Thanks again!
7 years ago
Ok, when i run the connector and click on the connect Zendesk icon the website comes back with a time out error. Exception: Operation timed out after 30001 milliseconds with 0 bytes received
6 years ago
Hi Jon, this is a really old ticket. I'm going to go ahead and close this out.
I'm pretty sure we resolved this connection issue a long time ago. Please let me know if you are still having issues.
Thanks!