Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#4021 - Installation stops at 80%
Hey guys,
I have been facing issues installing the plugin in sugarcrm version 8.0.2. It was working previously until I did a deployment.
This is what I did. 1. I do a deployment and I was not able to find the plugin in the Admin module for configuration. 2. I went to module loader and uninstalled the plugin. I found the previous version for 7.9 there which I uninstall again. Both uninstalls successful 3. Now I upload the package for version 8 and the installation gets stuck as in the image below. This is on our test instance. I believe this will happen in our production as well. Any help would be appreciated!
Thanks, Ram
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webdev1- Aoba Hopkins Information Management
5 years ago
Hi Ram,
Thanks for reaching out. To install a newer version of SugarChimp, you shouldn't need to uninstall prior versions. Common reasons installation may stop at 80% include file permissions issues or Elasticsearch Index Failure. Assuming you have addressed file permissions, can you try to reindex your full-text search using the steps in the support article below?
https://fanaticallabs.zendesk.com/hc/en-us/articles/360016251832-Common-Installation-Issues
Thanks, Heidi
5 years ago
Hi Ram,
My apologies. I see now that you're working with Fanatically Zen, not SugarChimp as I had previously sent. Sorry for that confusion. I'm including an updated support article below:
https://fanaticallabs.zendesk.com/hc/en-us/articles/360022963732
The most common reason installation sticks at 80% is the need to reindex your full-text search. The directions to doing this can be found in the support article above, but please let me know if you still encounter any further trouble.
Best, Heidi
5 years ago
Hello Heidi,
Scheduling a reindex fixed the problem. The main reason I had to reinstall is that I was not able to see the plugin config options in the admin module after we do a deployment. We do deployments every month and every time I have to reinstall Sugarchimp and Zendesk plugin to make it visible in the admin module. But I can say that plugin is working in the background after deployment and is only a UI issue.
Could you advise on how we could avoid reinstallation after each deployment?
Thanks, Ram
5 years ago
Hi Ram,
Thanks for this response and I'm glad that reindexing resolved the issue.
When you complete your deployments, do you do a repair and rebuild directly after deploying?
Heidi
5 years ago
Hi Heidi,
We do a repair rebuild everytime after we deploy.
Ram
5 years ago
Just wanted to close the loop here. It looks like the need to re-install was due to missing some files during the deployment process. This issue should now be resolved for you, but let me know if you still have trouble.
Regards, Heidi