Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#4276 - Sugar Inc. will discontinue support for TLS v 1.0/1.1 -- Any actions required?
Hello,
Sugar Inc. recently announced that they will stop support of TLS v 1.0 / 1.1 for any Sugar instances hosted at Sugarondemand. We as a Sugar hosting partner also plan to stop support of TLS v 1.0 / 1.1. Those protocol versions are outdated and only version 1.2 or higher will be supported in future.
Does this affect any integration between Zen and Sugar? Will we have to update the connector packages?
Thank you, Thomas
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"ZenDesk integration was one of the things that attracted us to SugarCRM. Fortunately this add-on is really great. And the developers are excellent - they really went out of their way to collaborate with ZD users."
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webdev1- Aoba Hopkins Information Management
4 years ago
Hi Thomas,
Thanks for reaching out. Because the integration goes through Zendesk and Sugar servers, this change won't affect the Fanatically Zen integration. It's worth noting that Zendesk has also stopped supporting 1.0/1.1 as of last year.
Please let me know if you have any further questions!
Best, Heidi