Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#4436 - Connection Sugar CRM & Zendesk not working anymore
Hi all
since 20/9/2019 we've had a license for Sugar CRM & zendesk. Not this is not working anymore. The license key is the same, but we lost our connection between the 2 platforms. What do I need to do to fix this?
Kr marina
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"ZenDesk integration was one of the things that attracted us to SugarCRM. Fortunately this add-on is really great. And the developers are excellent - they really went out of their way to collaborate with ZD users."
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webdev1- Aoba Hopkins Information Management
4 years ago
Hi Marina,
Happy to help. To confirm, it sounds like you're no longer able to view Sugar data from within Zendesk, is that correct? You should be able to resolve this by re-connecting using the steps below:
https://fanaticallabs.zendesk.com/hc/en-us/articles/360019672232-CRM-Data-Not-Displayed-in-Zendesk-App
If this doesn't work, can you tell me more about what you're experiencing so I can take a closer look?
Thanks, Heidi
4 years ago
Hello there,
We haven't heard from you regarding the issue in a few days. Is there anything we can help with?
Let me know how I can help.
Thanks, Heidi Fanatical Labs Support