by Fanatical Labs

Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

Free Trial

By clicking you consent to share your profile with the developer

#4544 - Problems installing for Sugar version 11.0.0

Closed Installation created by Isaac Farley Verified Purchase 3 years ago
Hello support, We, Crossref, began our free trial yesterday and I am attempting to install today. Unfortunately, I am running into some errors on the Sugar side of things. I was able to get the app installed in Zendesk (so a bit of good news). This is what I am seeing when I try to upload FanaticalZendesk-2.8.7-for-SuiteCRM.zip to the Module Loader in Sugar. We're running Sugar version 11.0.0. ![Screen Shot 2021-05-28 at 11.49.04 AM.png](https://www.sugaroutfitters.com/assets/img/support/zendesk-sugarcrm/dd43f68eb084e453e8ccd280581340e7/Screen%20Shot%202021-05-28%20at%2011.49.04%20AM.png "Screen Shot 2021-05-28 at 11.49.04 AM.png") Here's the error message text, if that is helpful: ## Scanning Package Installation failed! The package you are attempting to install does not conform to the policies established within the Sugar Open Cloud or by your system administrator. Sugar Open Cloud customers must obtain a new package from the package provider that addresses the issues described below. If you are running Sugar locally, you can relax your Module Loader restrictions to allow the package to be installed. Package Scan Policy Guide File Issues copy/custom/service/FanaticalZendesk/SugarWebServiceImplFanaticalZendesk.php Code attempted dynamically-named method call on line 87 copy/custom/service/FanaticalZendesk/rest.php Code attempted to call blacklisted function "chdir" on line 6 copy/modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/EntryPoint/TicketSync.php Code attempted to call blacklisted function "file_get_contents" on line 10 copy/modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/HandlebarsHelper.php Code attempted to call blacklisted function "pathinfo" on line 18 Code attempted to call blacklisted function "pathinfo" on line 19 Code attempted to call blacklisted function "file_get_contents" on line 23 copy/modules/FanaticalZendesk/controller.php Code attempted dynamically-named method call on line 118 Looking forward to your help, Isaac
  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

  2. ifarley member avatar

    Isaac Farley Verified Purchase

    3 years ago

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "ZenDesk integration was one of the things that attracted us to SugarCRM. Fortunately this add-on is really great. And the developers are excellent - they really went out of their way to collaborate with ZD users."

    Read More Reviews