Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
Happy to help. Did anything recently change with the user who added Fanatically Zen or authenticated the app? Let's start with reconnecting in Sugar and if that doesn't work we can grab some more detailed logs. Can you follow the steps below to re-connect Sugar to Zendesk?
Within your CRM, navigate to Admin.
Click Zendesk Configuration (towards the bottom of the page.)
Navigate to Step 3 of the configuration and enter your CRM credentials.
Navigate to Step 4 and ensure your Zendesk domain appears accurately.
Click the large Zendesk icon that says Click Here to Connect (Note: you may already see a green message indicating you are already connected. Click the button to connect again even if this message appears.)
The page should redirect back to your CRM. Navigate to Zendesk (or refresh the Zendesk ticket you're on) to see if the app now loads CRM data as desired.
Please let me know if this allows the Zendesk app to display Sugar data.
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SugarCRM Editions
Sugar Community
Sugar Professional
Sugar Enterprise
Sugar Sell
Sugar Serve
Sugar Market
Compatible Versions
14.1, 14.0, 13.3, 13.2, 13.1, 13.0, 12.0
"ZenDesk integration was one of the things that attracted us to SugarCRM. Fortunately this add-on is really great. And the developers are excellent - they really went out of their way to collaborate with ZD users."
2 years ago
Happy to help. Did anything recently change with the user who added Fanatically Zen or authenticated the app? Let's start with reconnecting in Sugar and if that doesn't work we can grab some more detailed logs. Can you follow the steps below to re-connect Sugar to Zendesk?
Please let me know if this allows the Zendesk app to display Sugar data.
Best, Heidi