Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#4749 - Can't download package from "purchases"
Hello,
When i try to download the package for Sugar12 from the "purchases" tab I get the error
"File could not be found in past order history."
Can you please provide some assistance in downloading the latest version of the plugin?
Thanks, Vlad
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webdev1- Aoba Hopkins Information Management
a year ago
Hi Vlad,
Happy to help. So I can take a closer look, can you send an email to zendesk@fanaticallabs.com with your license key? Additionally, can you confirm the account that was used to purchase Fanatically Zen?That will help me locate the order and see additional details.
Thanks, Heidi
a year ago
Hi Vlad,
Thanks for sending that information along to our email. I don't see anything out of the ordinary with this purchase, so I recommend following up with SugarOutfitters directly to troubleshoot why this is appearing for you.
In the meantime, I've gone ahead and replied to your email with the package you're needing. Let me know if you run into any further trouble.
Best, Heidi
9 months ago
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