Empower your support and sales teams with clear visibility to the right data, right when they need it. With the Zendesk and Sugar integration, your teams will be able to stay up-to-date on all relevant records whether they're working in Zendesk or SugarCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.
#4850 - Can the Zendesk Plugin link two Zendesk accounts
We have been using the Fantatical Zendesk add-ons for several years. It currently is linked to one Zendesk account. Another sales team opened a second Zendesk account. Is it possible to link both Zendesk accounts to our production Sugar instance or should we push to merge the two Zendesk accounts into one Zendesk account.
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"ZenDesk integration was one of the things that attracted us to SugarCRM. Fortunately this add-on is really great. And the developers are excellent - they really went out of their way to collaborate with ZD users."
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webdev1- Aoba Hopkins Information Management
2 months ago
You can close this case. I found my answer in the following FAQ.
Mutiple Zendesk Instances
2 months ago
Glad to hear! Let us know if you have any further questions.
Best, Heidi