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6 years ago
Hello,
To clarify for others, this is in regards to the new Additional Users field. There are limitations in SugarCRM that prevents support for this field on the Quick Create form, but we are looking into how to circumvent those limitations.
Thanks!
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9 years ago
Hi Claude,
Sorry about the the dashlet issue that you are running into! This will happen if there is a file permissions issue that causes the deploy of the custom view in Studio to not work correctly. This is very likely the case which would explain the behavior you are seeing and it is very dependent on the server. There is a way to address the file permissions issue so that this or other potential issues with other solutions don't happen again. I recommend using this script to fix permissions: http://www.shanedowling.com/sugarcrm-permissions-script/
Just in case that it isn't file permissions related, can you check both your sugarcrm.log (root directory of SuiteCRM) and your PHP error log for any errors that happen around the time of adding the custom field to the layouts and deploying?
Thanks, Jason
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9 years ago
I'm glad it's working well for you. Please do let me know if you ever have any questions about SecuritySuite. Cheers!
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6 years ago
Hi there!
I'm happy to help. This error can happen to any add-on that gets installed in your CRM if the file permissions of your web application aren't set correctly. This causes either the upload to not save the file locally or makes it so that it cannot unzip and copy files over due to lack of rights.
To resolve this, I suggest addressing the file permissions and ownership. Here is a script that may help you in your case: https://shanedowling.com/sugarcrm-permissions-script.
Hope this helps! Once you get that figured out and the installation completes be sure to run the following three steps. Everything will work great after that:
Cheers, Jason