Streamline feedback collection and customer insights with SurveySparrow’s SugarCRM integration. Automate survey triggers, map responses to CRM records, and sync contacts effortlessly—eliminating manual tasks and enhancing customer engagement. Gain a 360° view of your customers to drive personalized interactions and improve business outcomes.
Bring the power of feedback into SugarCRM with the SurveySparrow integration. Collect relevant insights from customers at the right time with survey triggers, then incorporate their feedback into the CRM with automated response mapping. Get a complete view of the buyer experience, so you can make adjustments proactively. Maintain segmented lists for personalized campaigns. Achieve all of this, with minimal manual inputs.
Features:
Launch surveys through event-based triggers:
Collect feedback from your prospects and customers on time. Understand their needs and pain-points throughout the sales cycle. Define events based on 8 modules, including Account, Contact and Leads, then set triggers for automatic survey deployment.
Survey response mapping into SugarCRM:
Put your lead generation and data enrichment on auto-pilot with response mapping. Capture more information about prospects and customers to personalize further engagement. Whenever your surveys get new responses, they automatically appear in SugarCRM. If you want to include more information from the survey, you can also create custom SugarCRM fields to map those details.
Contact importing from SugarCRM to SurveySparrow:
Put an end to repetitive CSV exports and uploads with automated contact importing. Schedule imports as per your preferred cadence and always keep your contact database updated in SurveySparrow. Easily import segmented lists and engage them with targeted survey campaigns.
Key benefits:
- Save time on repetitive tasks like data entry and contact management
- Combine survey data and CRM data to get a complete customer view
- Understand customer behaviour to personalize interactions
- Learn where the buyer/customer experience needs to improve
- Send targeted campaigns to customers and prospects at the right time
About SurveySparrow:
At SurveySparrow, we are all about providing you with the tools you need to listen to your customers and improve their experience. Our platform captures feedback in real-time, whether it's direct or indirect, and uses AI-powered tools to give you valuable insights that will help your business grow.
With CogniVue, our sentiment analysis tool, we help turn unstructured feedback into actionable insights. We also make it easier for you to collect feedback through SMS, email, and WhatsApp, making it simple and convenient for your customers to share their thoughts. Our conversational surveys are proven to increase response rates by 40%, so you can get the feedback you need to improve your business.
With AI Wings, our suite of AI-powered tools, we make it easy for you to create amazing customer experiences, from designing surveys to managing reviews. We also help you build trust and grow your reputation with our reputation management platform. Managing responses across multiple locations and review platforms is a breeze with our platform. And when it comes to addressing customer queries, our ticketing system makes it quick and easy to recover from any issues and close the feedback loop.
Plus, our platform seamlessly integrates with over 2000 different platforms, including CRMs and automation tools, so you can streamline your processes and save time. With SurveySparrow, your business workflows will remain uninterrupted, so you can focus on delivering a fantastic customer experience every time.
