FAQ
1. What is hCaptcha and why should I use it in SugarCRM?
hCaptcha is a privacy-focused CAPTCHA service that helps prevent spam, bots, and abuse on web forms. Integrating it with SugarCRM protects your Login, Signup, Portal Access, Reset Password, and Contact Us forms from automated attacks without relying on Google services.
2. Is hCaptcha free to use?
Yes, hCaptcha offers a free plan suitable for most use cases. It also provides paid enterprise plans with enhanced features for high-traffic environments.
3. Do I need an hCaptcha account to use this plugin?
Yes. You’ll need to create an account on hCaptcha.com and register your domain to obtain the Site Key and Secret Key required for integration.
4. Which SugarCRM forms are supported by this integration?
This plugin supports: - Login Form - Signup / Registration Form - Portal Login - Reset Password
5. What happens if the hCaptcha challenge is not completed?
If the user fails or skips the hCaptcha challenge, form submission will be blocked, and a customizable error message will be displayed.
6. Is this GDPR-compliant?
Yes. hCaptcha is designed with privacy in mind and does not track users like some other CAPTCHA solutions, making it a GDPR-friendly option.
