Unify communications within SugarCRM! Leverage Twilio to make calls, send SMS chats, and launch SMS campaigns directly from your CRM. Enhance customer engagement and streamline workflows.
RT Telephony Documentation
User Manual
Please see the RT Telephony User Manual for a detailed installation and usage guide.
FAQs
If you have any questions about RT Telephony, please see the FAQs.
Support
If you are having trouble with the plugin, or if you have any questions that aren't answered by the FAQs, create a support case or email us at product.support@rolustech.com.
alecsullivan
10 years ago
Getting this error while installation "Failed to copy cache/upgrades/temp/QGu2gU/themes/ to themes/"
10 years ago
Hello, we have opened a ticket with our Developers and will be in touch. DataSync ModuleSales Team
2 years ago
Does this support any of twilios newer features like video and does it work with SUiteCRM?
2 years ago
Hi there,
Thanks for showing interest in our Add-on.
Please let us get back to you with an answer to your query.
2 years ago
Hi,
RT Telephony does not support the video feature at the moment. However, it does work with SuiteCRM.
Please let us know if you have any more questions.
2 years ago
This does not work the latest version of SuiteCRM. It also does not support the latest implementations of channels and chat with twilio. It is time to step up the features for this plugin based on its price and cost. The last working version is 3.5.
2 years ago
Hi,
It is currently compatible with SuiteCRM versions 7 and below. SuiteCRM 8 support will be available in the future.
With regards to channels and chat features, can you please let us know about your use case, and what you intend to do with the channel functionality in particular? Our plugin is purpose-built for one-on-one customer support where clients can directly interact with the support staff and all that business can be conducted directly on CRM without needing a separate platform for communication.
Looking forward to hearing from you.