Co-founder of Fanatical Labs (makers of SugarOutfitters & SugarChimp). Entrepreneur and Developer residing in East Texas.
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Support July 27, 2020 @ 08:50 pm
Hi Frank,
Happy to help. Can you tell me the type of field that Related Commercial Category is and the type of field you created in Mailchimp to receive the data? Additionally, it would be helpful to gather some more data about the kinds of errors we're seeing from Mailchimp. Can you follow the steps below and email the errors to mailchimp@fanaticallabs.com so I can take a closer look?
- From within Sugar Admin, navigate to SugarChimp's Health Status page
- Change the /health-status portion of the URL to /adminbatches
- Click Show along the left-hand side and see if you have any errored operations
- For any errors that occurred around the type you re-synced, click Download Link and send the file that downloads to mailchimp@fanaticallabs.com
Thanks! Heidi
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Support July 24, 2020 @ 05:02 pm
Looks like our responses crossed. Glad to hear things appear to be working now. I'll go ahead and close this ticket out but feel free to reach back out if you have any further trouble.
Best, Heidi
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Support July 24, 2020 @ 05:01 pm
Hi Frank,
Happy to help. There could be a few valid reasons why the numbers in Mailchimp don't match what appears in Sugar. These scenarios can be found here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021151512-My-CRM-and-Mailchimp-Counts-Do-Not-Match
If that doesn't answer the issue, we can look further to see if we're getting any kinds of errors. The steps to this are below:
- From within Sugar Admin, navigate to SugarChimp's Health Status page
- Change the /health-status portion of the URL to /adminbatches
- Click Show along the left hand side and see if you have any errored operations
- For any errors, click Download Link and send the file that downloads mailchimp@fanaticallabs.com (if they all have errors, you can just send along a few.
Thanks, Heidi
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