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• Chat Window not opening

  Support September 23, 2016 @ 03:04 am
  

  I have updated the key.

  company: aulogisticsv7700 subdomain aulogisticsv7700 API Key which you have..

  John

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• Chat Window not opening

  Support September 23, 2016 @ 01:29 am
  

  Here is a link to the current installation

  https://support.pixelriver.com/files/PixelRiver_SugarCRM_plugin_basic1.zip?view=0

  What is the company name?

  View Comment
  
  
• Chat Window not opening

  Support September 23, 2016 @ 01:22 am
  

  Laura.. I don't see your system connecting with the platform.. Please send the key so I can confirm that I'm looking at the correct account..

  View Comment
  
  
• Configurable

  Support May 10, 2016 @ 02:34 am
  

  1. We can disable the recording option if occupying space is a concern.
  2. What configuration would you need user wise?
  3. Which functionality and module are you looking to modify?

  View Comment
  
  
• Not working for an On Demand Env

  Support May 10, 2016 @ 02:30 am
  

  Thank you, We have found that the module was loading after another addon that was not completely loading. We have updated the PixelHamronia to correct the issue. Please let us know if you continue to have problems.

  John

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• Video Meeting Room

  Documentation April 27, 2015 @ 09:27 pm
  

  Yes, you can record the session are you looking for the option to only record the screenshare?

  John

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• Phone Calls

  Documentation April 27, 2015 @ 09:26 pm
  

  Hi, Vincent I have asked Jason to update the site with the information you have requested.. We should have it by the end of the week.

  John

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• Basic Not working

  Support March 24, 2015 @ 01:26 am
  

  Just want to check in and make sure all is currently working? If you reload the page it will take a few seconds to load..

  Thank You

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• Basic Not working

  Support March 23, 2015 @ 11:37 pm
  

  Please log out and log back in. I see that the api key have been accepted..

  Please let me know.

  John

  View Comment
  
  
• International Locations

  Support March 04, 2015 @ 03:29 am
  

  The platform supports international location without issues.. Please stand by while we review the Phone/SMS support in NZ.

  John

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