Reliable, simple-to-use plugin for enabling one-on-one and conference-room communication via video, phone, chat, and SMS with internal users and external contacts. Keep connected with your colleagues and your contacts.
#2524 - Chat Window not opening
Hi, I've tried loading this into multiple instances with successful key validation & configuration but chat window does not appear. I have refreshed browser multiple times, logged out & back in, etc still nothing.
Am I using an out-of-date zip file?
Thanks, Laura
8 years ago
Laura.. I don't see your system connecting with the platform.. Please send the key so I can confirm that I'm looking at the correct account..
8 years ago
September 22nd, 2016 @ 9:24 pm UTC Successful Key is in an extended trial. aulogisticsv7700.demo.sugarcrm.com 82 ENT 7.7.1.2 mysql 11
my license key is [removed] and the zip file I'm using was provided in January
Thanks Laura
8 years ago
Here is a link to the current installation
https://support.pixelriver.com/files/PixelRiver_SugarCRM_plugin_basic1.zip?view=0
What is the company name?
8 years ago
That still isn't working. I'm a SC for SugarCRM so trying to demo a chat solution along with Sugar. Could you please assist?
8 years ago
I have updated the key.
company: aulogisticsv7700 subdomain aulogisticsv7700 API Key which you have..
John