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#3776 - Error during installation on sugar8
We tried to install the plugin and we get this error message:
It seems the API has not been updated for Sugar8, please could you help us?
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"I'm using this on SuiteCRM 7.9.9 and Outlook 365 for the purposes of syncing Contacts and emails. We're using the "Sync to Outlook" flag in ..." - deleted
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6 years ago
Hi,
Here is the link to Sugar 8 ready module: https://gmdownlods.s3.amazonaws.com/aesync/aesync@outfitters2.2.1.zip
Regards, Denis
6 years ago
We have installed the new patch and we see the same error message. Could you please help us again?
6 years ago
I think you use wrong CRM url. Could you save the profile after entering connection data? I'll review and let you know.
Regards, Denis
6 years ago
We saved the profile with the CRM connection parameters. Please let us know as soon as possible. Thanks!
6 years ago
Please could you check the profile connection? We need to be sure that the plugin works fine with Sugar8 otherwise we'll have to get back the purchase. Please let us know ASAP
6 years ago
Hi hkirgis,
We discovered that SOAP layer is broken in your CRM setup. If you navigate to /soap.php it returns http error code 500.
Regards, Denis
6 years ago
crm_url/soap.php
6 years ago
Hi,
The error code 500 is due to the file SoapUpgradeUtils.php already doesnt' exist for SugarCRM versions 7+. Every new instance of SugarCRM 8 doesn't have this file. It seems the access point crm_url/soap.php is not valid for this version, it's only valid for versions 6.5 or SuiteCRM.
Could you please give us another solution?
6 years ago
Sugar fixed the problem with HotFix_80813_8.0.0 Here is how to install http://support.sugarcrm.com/Knowledge_Base/Module_Loader/Installing_a_Bug_Hotfix/
Regards, Denis
6 years ago
Could you provide me the hotfix, please?
6 years ago
We do not have it. The fix is provided by Sugar.
Regards, Denis