Boost your SugarCRM with seamless Google integration. Sync contacts, meetings, and Drive files. Streamline workflows and elevate productivity.
#1261 - Meetings Being Deleted
We are having a new issue with this plugin. We have not changed or updated the plugin. We believe the plugin is now deleting meetings randomly. Has anyone else seen this issue? We on hosted version 7 Sugar.
sandraarango
9 years ago
I'm adding some more information to help with this issue. Below is a part of the log [FATAL] STARTED: Calendar sync: jmiller(jmiller@centuryresources.com) [FATAL] GOOGLE-TO-SUGAR [FATAL] Meeting::save: Bad date 2015-05-06 05:00:00 for format m/d/Y h:ia [FATAL] Meeting: Call Mr. C: Pulaski high school on his cell about with id 8c7c03c8-77c5-51ba-655f-54ca82eec0d3 saved in SugarCRM. [FATAL] SUGAR-TO-GOOGLE FATAL] Meeting: Tremper Choir? with id 3bfa7c5b-9701-4039-8f97-062e6c50017d saved in Google. [FATAL] COMPLETED: Calendar sync: jmiller(jmiller@centuryresources.com)
There are quite a few entries that have the error Meeting::save: Bad date
We are on sugar Version 7.2.2.3
9 years ago
Hi centuryresources,
Due to Latest Sugar Upgrades for Sugar 7, third party plugins stop working and needs to reinstall. Please perform following steps to make it work again,
1- Uninstall the Package of GSync from Module Loader 2- Now do Repair & Rebuild 3- Now Again go under Module Loader and Upload the same package again 4- Now perform Gmail Id Authentication as mentioned in User Guide
For more info regarding Installation or using the GSync, Please follow following Documentation section Installation Guide: https://www.sugaroutfitters.com/docs/gmail-sync/sugar7-installation-guide
User Guide: https://www.sugaroutfitters.com/docs/gmail-sync/sugar7-user-guide
Hope it helps, In case of any query please do write to us at support@rolustech.com
Cheers Rolustech Support
9 years ago
We have sent an email to your support email as well - This is what was sent: we have not been upgraded and haven't made any changes to our instance in months. Is there a reason that the add on would clear out random records? From talking to Sugar it looks like 12,500 records were removed. Yesterday Sugar was going restore all of those deleted records. This morning we are not seeing any mention of the sync taking place in the log? Is there somewhere else that we can look to make sure the add on is still running? If we were to re-install, which package of gsync do we uninstall? We have Google Sync Module 2.1.1, Google Sync Past Events V3_7_Past, Google Sync Patch V3_7_Patch which doesn't have an uninstall option and Google Sync IDs V3_7_EventId?
9 years ago
Hi centuryresources,
We have replied you back via support@rolustech.com, Please get back to us with requested information
Looking Forward
Regards
Rolustech Support