Visualize your CRM data! Integrate Google Maps with SugarCRM to see leads, contacts, and accounts on a map. Plan routes, optimize sales efforts. Effortless location intelligence.
#3263 - Sugar 7.9
Hello - Sugar is trying to upgrade my instance and is having trouble doing so due to RT Maps. Please see the below email and let me know how we can fix this issue so i can continue to use your add-on.
Hi Bryan,
I would probably recommend contacting Rolustech (the creators of the RT Maps integration) to see if they have a newer version available which is fully compatible with Sugar 7.9. The issue that needs to be addressed in the integration is relatively straightforward and they may have already fixed it in a new integration release. You may also pass along this article, which references the specific health check error that is being generated due to the integration: http://support.sugarcrm.com/Knowledge_Base/Installation_Upgrade/Troubleshooting_Health_Check_Output/Health_Check_Error_Use_Of_App_View_InvokeParent/
Please let me know if you have any additional questions. Regards, Patrick Sullivan SugarCRM Support
mixbyte
7 years ago
Hi Bryan,
Our team is working on the compatibility with Sugar 7.9. As soon as we have the updated package ready we'll let you know.
Sorry for the inconvenience.
Thank you.
Regards, Rolustech Support
7 years ago
Thank you for your help. Supposedly Sugar can only delay integration for 7 days. Are you able to provide an update within this window? I know i'm still on a trial period with your product but i would like to integrate it permanently if you are able to support these updates.
7 years ago
Hi Bryan,
We will try to do the upgrade before that but in case it takes time we would suggest that you uninstall the plugin from your instance and get Sugar updated. And once we have the updated package you can install it again and restart the trial. Or we can request Sugar Outfitters to extend your trial till we have the upgrade.
7 years ago
Hi - how is this updated version of your plugin coming along? Do you expect it to be complete soon so it it compatible with the latest sugar instance? My trial period ends soon, so i need to know what to do.
7 years ago
Hi Bryan,
The package is ready and is in the QA phase. Will share it with you within this week. Meanwhile we can request Sugar Outfitters to extend your trial period.
Thanks.
7 years ago
Hi Bryan,
We have uploaded the new SalesMap package which is compatible with Sugar 7.9. Please download the following package : RT_SalesMap_Sugar7_V4.3.zip
Feel free to reach out to us at support@rolustech.com if you need further assistance.
Regards, Rolustech Support
7 years ago
Fantastic, thanks for all the support! Do i need to go through the same extensive installation process or just upload the new version?
7 years ago
Hi,
It is recommended that you completely uninstall the previous version and do a fresh installation of the new package. Feel free to reach out if you need our assistance at any point.
Thanks.
7 years ago
Hello - Per below, RT Maps is trying to update their plug-in to work with the most recent version of Sugar. Can you please extend my 30 day trial until they have this integration complete? Thanks! Bryan
Hi Bryan, The package is ready and is in the QA phase. Will share it with you within this week. Meanwhile we can request Sugar Outfitters to extend your trial period. Thanks.
Reply
7 years ago
Hi Bryan,
We extended the trial as requested to 10/10/2017. Please let us know if more time is needed.
Best of luck! Jason Eggers SugarOutfitters
7 years ago
Thanks Jason! So my credit card wasn't charged today, correct? Bryan
7 years ago
You are welcome! That is correct. If your trial is still active on 10/10/2017 then at that time a charge will be made and a receipt sent to you.
Cheers, Jason Eggers SugarOutfitters