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#1156 - Creating an account when detected as duplicate ignores groups
We're running SuiteCRM 7.1.4 on the lamp stack with the paid version of security suite v2.8.1. If I create an account and it's detected as a duplicate, then proceed to create the account anyway, it ignores any of the groups selected and creates the account without groups.
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"Works only EN lang, If run upgrade SecSuite under RU lang - error..." - vstgod
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9 years ago
Hello,
I can see how that might happen. I'll look into it and will get back to you.
Thanks, Jason
9 years ago
My guess is this would also happen in other modules with the duplicate functionality. Thanks.
9 years ago
Yes, this is a known limitation due to how Sugar handles duplicates. SecuritySuite does catch the issue and displays an error at the top of the page after saving the record that says:
"Due to a possible duplicate detected by Sugar you will have to manually add Security Groups to your newly created record."
However, the issue is that users who create the record may not be able to see the record after saving it due to the duplicate issue. I'm considering workarounds for this issue right now to solve that.
9 years ago
Ok keep us posted.