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#1175 - Trouble with installation Key of Security Suite
Hello
When we try to validete the key of security Suite, a window pop saing "Error:Null", but apparently the application was installed.
Then when we go to settings configuration, we cannot save the changes, a white windows pop and the changes do not take effect
Appreciate your quick response
-
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9 years ago
Hello folks,
I replied to your email, but this may help others who come across this case.
Since the key is validating here it may be an issue with writing to config_override.php. If you can allow for writing to that file and then revalidate the key it may work. If not, then you may have more file permission issues elsewhere.
To address any file permission issues take a look at these 3 pages:
Also make sure that your server can connect to sugaroutfitters.com (yours can so not an issue in this case).
Cheers, -Jason
9 years ago
Hi ,
We have tried with the permissions, but does not work, you have an email where I can send some images about what is happening, as I say you on the previous email, when we try to save the Security Suite Settings and then do click on save, a white window pop and when we go again to the Security Suite Settings, the changes does not take effect
Olguer Morales IT Manager
9 years ago
That still sounds like it can't write to config_override.php. Make sure that is writable. Also check the sugarcrm.log and PHP/Apache logs for errors around that time frame.
9 years ago
Good Morning We give all permission (read and write) (777) to all Folders and file in out SugarCRM, but It does not work. Also we made these configuration on config y config_override files with all users and in the "Apache" group, but not work. I appreciate a support more detailed, we have paid for a product that at this day doesn't work..... We need help today, In order to implement all the functionalities of this module. We expect prompt response
9 years ago
What version of PHP are you currently running? It needs 5.3 and above.
I understand the frustration, but I feel that I've been giving prompt responses. Environmental issues are largely out of my control. It's not working because of something specific to your server. It works in thousands upon thousands of other installs. I'm sure if we can work through the issues then it'll work great for you.
9 years ago
If the PHP version is at 5.3 or greater then lets take this to email to work out a way where I can log in and take a look.
Thanks!
9 years ago
the Php Version is 5.3.3 . What steps we should follow?
9 years ago
Good. I'm sending you an email right now.
9 years ago
Please, could you re-send the email, I changed the email because it was of an engineer of the IT area, but I want to take care of this issue
9 years ago
Absolutely! I just resent the email to you.
9 years ago
If anyone else is running into this issue, there was an issue up to SugarCRM 6.5.17 where SecuritySuite and other custom installed modules may conflict. Versions 6.5.18 and on fix this issue. If you are facing this issue, are on 6.5.17, and cannot upgrade please contact me and I can send you a patch directly.
Cheers, -Jason