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#1219 - license key validation error
Hi,
I purchased your product and now when I try and input the license key on our live server (on which I have just installed securitysuite for sugar 6.5.18) I get the below error. I can access the internet fine.
Thanks
Failed: SugarOutfitters_API::call(): Unable to validate the license key. Please configure the firewall to allow requests to https://www.sugaroutfitters.com/api/v1/key/validate and make sure that SSL certs are up to date on the server.
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"SecuritySuite was a very good addition to our SugarCRM implementation helping to integrate different functional teams with strictly specified roles."
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9 years ago
nb the version of securitysuite is listed as 2.8.1
9 years ago
It looks like your server cannot connect to sugaroutfitters.com. Make sure that the firewall allows connections to sugaroutfitters.com and then try it again.
9 years ago
hi...I am using windows server 2008 r2...and I can connect to the url in a browser and have turned off the firewall temporarily on the server but still no joy. I am behind a proxy. is there any other ways I can test what the issue might be?
9 years ago
Also see that php_curl is installed and enabled. Method 2 on this page is an easy way to check for php_curl: http://www.techxplore.net/2011/02/23/how-to-check-curl-is-enabled-or-installed-with-php/
Hope that helps!
9 years ago
hi eggsurplus...our network guys got it working...it was some security on the firewall
9 years ago
Great! Let me know if you have any other questions. Going to close this for now.