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#1736 - New key not working
Hello,
We recently renewed our subscription and we are trying to use the key "xxxxxxxxxxxxxx" in the CRM but we get the an error saying "The key does not exist"
We urgently need to activate it, please support us.
Regards, Rajesh +917 505874603
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8 years ago
Hi Rajesh,
It was last successfully validated on Nov 12. The key still exists so if you are running into that error then the server can no longer connect to sugaroutfitters.com. Check the firewall to ensure that is possible. Also make sure that php_curl is enabled and that config_override.php in the Sugar directory is writable.
Hope this helps!
8 years ago
It looks like you were able to figure this out. I'm closing this out, but feel free to follow up if needed.