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#1838 - Lost accounts
After enabling [Security Group] in Account ListView using the Studio Developer Tool, upon clicking to attempt to sort by [Security Group], all relevant records when missing and un-retrieval by that account. Upon creating new records, it will not show up either.
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8 years ago
Records show up with the following solution: [Basic Search] -> Click [Clear] -> Click [Search]
8 years ago
Hi Vincent,
That tells me that the groups haven't been added to the Accounts yet. For an Account that you expect to show up when filtering by a group, open the Account and go to the Security Groups subpanel. Is the group there? If not, add the group and then try the filter again. If that still doesn't work see if there is a database error in your sugarcrm.log which is accessible under Admin->System Settings or in your root SugarCRM directory on your server.
Let me know what you find! -Jason
8 years ago
Closing this out, but feel free to follow up if you have any more questions.