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#2299 - Cannot Validate Trial License
I have downloaded and installed the SecuritySuite. When I enter the key, I get a window pop-up stating "Error: null"
- I am logged into SugarCRM as an administrator -I am logged onto the (only) SugarCRM server as the domain administrator -As the domain administrator, I have full access to all files and folders -Just in case, I have confirmed the security to the SecuritySuite directory and I have full control -I have confirmed that there are no spaces before or after the license key
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"Absolutely necessary for limiting user visibility."
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8 years ago
This can happen if php_curl is not enabled on the server, if your server cannot connect to sugaroutfitters.com, or if config_override.php is not writable. Can you check those items and then try to revalidate the license, please?
8 years ago
Thank you for the fast response!
I did have to enable php_curl. The server can get to SugarOutfitters.com. config_override.php is writable.
I tried to validate the key again and now I get a error stating... Error: Public Key Does Not Exist
What else can I try?
Thanks! Vin
8 years ago
That's a great sign! We must be getting closer. Unfortunately, this new error means that the install didn't work correctly as it can't find /modules/SecurityGroups/license/config.php. Can you try installing again without uninstalling prior?
8 years ago
I had to uninstall but I did so without removing the tables. I re-installed and was able to successfully validate my key. Thank you so much for your help!
8 years ago
Glad to help! Closing this out for now, but feel free to follow up as needed.