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#2340 - User list is not displaying in security group after adding group as well as select button also after selecting first user..
Hello,
users and roles subpanel is not displaying in security group while in users details view security group subpanel is displaying. Please suggest me that why this error is coming.
Thanks
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8 years ago
It usually only shows when you click on the Access tab for a user. Make sure you are on the Users view and not Employees.
8 years ago
i am already using access tab for a user. please check this screenshot. http://prntscr.com/bshsrq
In this screenshot , user subpanel hide after selecting first user as well as error is coming in console.
8 years ago
It looks like it may be an issue specific to that theme. Is this the Google Theme? Can you expand the GET error and paste that here as well? What version of SugarCRM are you running?
8 years ago
this is 20reason theme. i am using suitecrm 7.3.2version and sugarcrm 6.5.20. i have also try with suite7 defualt theme but also error is coming.
This is response of get error:
function select_dialog() { var $dialog = $('') .html('Select This Page (10)Select All  ;(1)Deselect All') .dialog({ autoOpen: false, width: 150 }); $dialog.dialog('open'); }8 years ago
I don't think the error copied cleanly. Can you take a screenshot of the expanded error, please?
8 years ago
These are 3 screenshot for "params", header" and Response.
http://prntscr.com/bsnrp1 http://prntscr.com/bsnrto http://prntscr.com/bsnrxd
If you want to check then give me your email id i will send you singin credentials.
Thanks
8 years ago
Helllo eggsurplus
I am waiting for your response. please guide me, Thanks
8 years ago
Is it possible to upgrade your SuiteCRM instance? SuiteCRM has had a number of fixes since 7.3.2 and it should resolve your issue.
8 years ago
yes i have tried to upgrade our suitecrm instance but after checking system page going to blank. and following error log in upgradewizard.log file.
Thu, 07 Jul 2016 07:16:25 +0000 [UpgradeWizard] - Upgrade started. At start.php Thu, 07 Jul 2016 07:16:25 +0000 [UpgradeWizard] - at unlinkUWTempFiles() Thu, 07 Jul 2016 07:16:25 +0000 [UpgradeWizard] - finished! Thu, 07 Jul 2016 07:16:25 +0000 [UpgradeWizard] - resetting $_SESSION Thu, 07 Jul 2016 07:25:45 +0000 [UpgradeWizard] - setting session variables... Thu, 07 Jul 2016 07:25:45 +0000 [UpgradeWizard] - [At systemCheck.php] Thu, 07 Jul 2016 07:25:45 +0000 [UpgradeWizard] - Starting file permission check... Thu, 07 Jul 2016 07:32:19 +0000 [UpgradeWizard] - setting session variables... Thu, 07 Jul 2016 07:32:19 +0000 [UpgradeWizard] - [At systemCheck.php] Thu, 07 Jul 2016 07:32:19 +0000 [UpgradeWizard] - Starting file permission check...
After that screen goes blank.
8 years ago
That's what I feared. Likely a file permissions/ownership issue with the application. This is a great script for fixing permissions: http://www.shanedowling.com/sugarcrm-permissions-script/. After getting those fixed try the upgrade again until it works. If it is failing then that is a symptom that something is not set up correctly in your instance.
Hope this helps!
8 years ago
Hello Eggsurplus Thanks for your suggestion but till now its not working for me and same error is coming like last time after setting permission. And i am not able to find out issue because we have already done 2 upgrade from sugarcrm to suitecrm but this time i am facing this issue.
Thanks
8 years ago
Please suggest me what to do now for resolving this issue.
8 years ago
Sorry that you are running into this issue! Unfortunately this is going to be specific to your instance and is beyond what I can help with. I can recommend a consultant who can help get your system back to where it should be. If you are interested I will email you their information.
8 years ago
yes please email me at dpkagarwal59@gmail.com
8 years ago
Perfect. I just sent over a recommendation. I'm going to close this out for now as it's working in our tests thus far. Feel free to follow up here if you have more information.